PURCHASE OPTIONS CANCELLATION POLICY

Last Updated: October 12, 2026

Effective Date: October 12, 2026

1. General Information

This Purchase Options Cancellation Policy applies to purchases made through https://lifenor.com, operated by eMeM Solutions Sdn. Bhd. ("LIFENOR," "we," "us," or "our").

This policy governs the cancellation of one-time purchases, recurring subscriptions, prepaid subscription plans, and pre-orders for LIFENOR nutritional supplements, including NYA, ESSEN-A, and applicable product bundles.

By placing an order, customers agree to the applicable purchase terms presented at checkout, subject to their mandatory rights under applicable consumer protection laws.

This policy should be read together with our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.

Nothing in this policy excludes, restricts, or limits any consumer rights that cannot lawfully be excluded.

2. One-Time Purchases

One-time purchases are individual orders that do not automatically renew or create recurring payment obligations.

Customers may request cancellation of a one-time purchase before the order has entered fulfillment or dispatch.

Cancellation requests should be submitted promptly to:

inquiry@lifenor.com

Please include the order number and email address associated with the purchase.

We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed once an order has entered fulfillment, been prepared for shipment, or been dispatched.

If cancellation is approved before fulfillment, the amount paid will be refunded to the original payment method.

Once an order has been dispatched, it is subject to our applicable Return and Refund Policy.

3. Recurring Subscription Purchases

LIFENOR may offer customers the option to purchase selected products through recurring subscription plans.

Subscriptions may provide benefits such as discounted pricing, recurring deliveries, or promotional offers.

The applicable subscription price, delivery frequency, billing frequency, and any minimum commitment will be displayed before checkout.

3.1 Automatic Renewal and Billing

By selecting a recurring subscription and affirmatively accepting its terms at checkout, the customer authorizes LIFENOR and its authorized payment processing partners to charge the selected payment method according to the disclosed billing schedule.

Unless otherwise expressly stated, subscriptions automatically renew at the applicable billing interval until canceled.

Recurring charges may include the subscription price, applicable taxes, and shipping charges disclosed at checkout.

Subscription pricing and promotional discounts are subject to the terms presented when the subscription is purchased.

Any changes to recurring charges will be communicated in accordance with applicable law.

3.2 Subscription Cancellation

Customers may cancel an ongoing, automatically renewing subscription at any time without a cancellation penalty, unless a separately disclosed fixed-term commitment lawfully provides otherwise.

Cancellation stops future subscription renewals and charges that have not already been processed.

Customers may cancel their subscriptions through the subscription management functionality available in their LIFENOR customer account, where enabled.

Alternatively, customers may contact:

inquiry@lifenor.com

Customers should include their order or subscription reference number and the email address associated with their subscription.

We will process valid cancellation requests promptly and in accordance with applicable law.

Cancellation does not automatically cancel or refund orders that have already been processed.

3.3 Upcoming Subscription Orders

Customers are encouraged to cancel or modify subscriptions before the next scheduled billing date.

A cancellation request received before the next recurring charge is processed will prevent that future renewal charge, subject to applicable processing requirements and law.

If a recurring order has already been charged or entered fulfillment, cancellation of the subscription will prevent subsequent renewals but may not cancel the existing order.

Any refund or return request concerning an already processed order will be evaluated under our Return and Refund Policy and applicable consumer protection laws.

3.4 Subscription Discounts

Subscription discounts apply only in accordance with the promotional terms presented at the time of purchase.

If a customer cancels a subscription, subscription-specific discounts and benefits cease for future purchases.

LIFENOR reserves the right to modify or discontinue promotional offers for future orders, subject to existing contractual commitments and applicable notification requirements.

We will not retroactively recover discounts already lawfully granted on completed purchases solely because a customer cancels an ongoing subscription, unless a lawful and clearly disclosed fixed-term agreement expressly provides otherwise.

4. Annual Prepaid Subscription Plans

LIFENOR may offer annual prepaid subscription plans for selected nutritional supplements, including NYA.

4.1 Subscription Duration and Payment

Annual prepaid subscriptions cover a fixed period of 12 months.

The full subscription price is payable upfront at checkout.

The applicable subscription price, discount, product quantity, delivery schedule, and total amount payable will be clearly displayed before purchase.

4.2 Delivery Schedule

Unless otherwise specified at checkout, annual subscriptions include 12 scheduled monthly deliveries.

Deliveries will be arranged according to the agreed subscription schedule, subject to product availability and shipping conditions.

4.3 Automatic Renewal

Annual prepaid subscriptions do not automatically renew.

At the end of the 12-month subscription period, customers may purchase a new subscription.

No additional subscription payments will be collected without the customer's authorization.

4.4 Cancellation and Refunds

Customers may request cancellation of their annual prepaid subscription by contacting inquiry@lifenor.com.

Cancellation requests will be reviewed in accordance with the subscription terms accepted at checkout and applicable consumer protection laws.

Once subscription fulfillment has commenced, prepaid subscription payments are generally non-refundable for change-of-mind cancellations, except where otherwise required by applicable law.

Where mandatory consumer protection laws provide a right to cancel or receive a refund, those rights will prevail.

If LIFENOR is unable to fulfill the remaining subscription deliveries, customers will receive an appropriate refund for undelivered products or another remedy agreed upon with the customer, in accordance with applicable law.

4.5 Subscription Discounts

Annual subscription discounts are provided in consideration of advance payment for the selected subscription period.

Promotional discounts cannot be combined with other offers unless expressly stated.

4.6 Subscription Transfers

Annual prepaid subscriptions are personal to the purchaser and may not be transferred to another individual without LIFENOR's prior written approval.

4.7 Delivery Changes

Customers may request reasonable changes to their delivery address or delivery schedule.

Changes are subject to operational feasibility, applicable shipping restrictions, and any additional costs disclosed and accepted before the change is made.

5. Pre-Orders

LIFENOR may occasionally accept pre-orders for products that are not immediately available for dispatch.

Estimated shipping or availability dates will be communicated when reasonably available.

Customers may request cancellation before a pre-order enters fulfillment.

If a pre-order is canceled before fulfillment, any payment already collected will be refunded to the original payment method.

Once a pre-order has entered fulfillment or been dispatched, the applicable Return and Refund Policy will govern.

If LIFENOR is unable to fulfill a pre-order within the agreed timeframe, customers will be offered appropriate remedies, including a refund where required by applicable law.

We reserve the right to cancel pre-orders where products become unavailable or fulfillment is not reasonably possible.

In such cases, customers will receive a refund of amounts paid for the canceled products.

6. Product Hygiene, Safety, and Integrity

LIFENOR products are nutritional supplements intended for consumption.

To protect customer safety and product integrity, returned products must comply with applicable hygiene and safety requirements.

For change-of-mind returns, LIFENOR generally does not accept products that:

• Have been opened or partially consumed.
• Have damaged, broken, or removed protective seals.
• Have been altered, contaminated, or improperly stored.
• Are returned without their original packaging where this prevents verification of product integrity.
• Are otherwise unsuitable for resale for legitimate health or safety reasons.

These restrictions do not affect statutory rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming products.

Where required by applicable law, customers remain entitled to appropriate remedies regardless of whether packaging has been opened.

7. Refunds Following Cancellation

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider, bank, and payment method.

Where an order is canceled before fulfillment, the amount paid for the canceled order will be refunded, including applicable shipping charges where required by law.

For orders already dispatched, refunds will be assessed according to our Return and Refund Policy.

Shipping, handling, and other charges may be non-refundable where lawfully disclosed and permitted by applicable law.

LIFENOR does not impose undisclosed cancellation charges.

8. Failed Payments and Subscription Suspension

If a recurring subscription payment cannot be processed, LIFENOR may:

• Attempt payment again through its authorized payment provider.
• Notify the customer of the failed payment.
• Request updated payment information.
• Temporarily suspend subscription fulfillment.
• Cancel the subscription after repeated unsuccessful payment attempts.

LIFENOR is not obligated to dispatch products for which payment has not been successfully received.

Customers remain responsible for amounts lawfully due for orders already processed or fulfilled.

We will not impose undisclosed fees or penalties for failed payments.

9. Changes to Subscription Plans

Customers may request changes to their subscriptions, including delivery frequency, shipping address, product selection, or payment method, where supported by the applicable subscription system.

Changes to an upcoming order must be completed before the order enters processing or fulfillment.

LIFENOR may modify subscription offerings, product availability, or future pricing for legitimate business reasons.

Where required by applicable law, customers will receive advance notice of material changes and an opportunity to cancel before revised terms take effect.

We will not apply undisclosed price increases retroactively.

10. Cancellations Initiated by LIFENOR

LIFENOR reserves the right to refuse, suspend, or cancel an order or subscription where reasonably necessary, including in cases involving:

• Suspected fraudulent or unauthorized transactions.
• Payment failures.
• Product unavailability.
• Incorrect pricing caused by a genuine technical or administrative error.
• Shipping restrictions or legal prohibitions.
• Misuse of promotional offers.
• Material violations of our Terms of Service.

Such decisions will be made in good faith and in accordance with applicable law.

Where LIFENOR cancels an order that has been paid for but not fulfilled, the customer will receive an appropriate refund.

We will not retain payment for products that we are unable or unwilling to supply unless retention is lawfully justified.

11. Limitation of Liability

To the maximum extent permitted by applicable law, LIFENOR shall not be liable for indirect, incidental, special, or consequential losses arising solely from a lawful cancellation, suspension, or modification of a purchase option.

Nothing in this policy excludes liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, or violations of mandatory consumer protection laws.

Nothing in this policy limits customers' statutory remedies for defective or nonconforming products.

12. Applicable Consumer Protection Laws

LIFENOR serves customers in multiple jurisdictions, including the United States and Malaysia.

Customer cancellation and refund rights may vary depending on the country or state in which the customer resides.

Where mandatory consumer protection laws provide rights that exceed those described in this policy, the applicable statutory rights will prevail.

This policy shall not be interpreted to waive or restrict rights that cannot lawfully be waived.

13. Changes to This Policy

LIFENOR may update this Purchase Options Cancellation Policy to reflect changes in our business practices, subscription offerings, or legal requirements.

The latest version will be published at https://lifenor.com.

Material changes affecting existing subscriptions will be communicated where required by applicable law.

Changes will not retroactively remove rights already accrued under an existing purchase agreement.

14. Contact Information

For cancellation requests, subscription assistance, or questions regarding this policy, please contact:

LIFENOR
Operated by
eMeM Solutions Sdn. Bhd.
12, Jalan Kia Peng, B19
50450 Kuala Lumpur
Malaysia

Email: inquiry@lifenor.com
Website: https://lifenor.com